I gotta say, I have never had this problem with my ticket rep. He has been absolutely awesome at getting my orders in whenever I call, even in the week prior to tickets being sold to the general public. Even when I missed a Cubs game I wanted because of the system issues he took my name down and found me 4 loge infield seats even though the game was technically "sold out". I won't mention his name because I'm not sure how much of this he was "supposed" to do, yet I have been impressed at how I was treated as a season seat holder. Just my experience.