This is strange. Somehow (and in the context of this thread, surprisingly) I've managed to pretty much avoid the problems described here. We have had Charter in Madison since they took over Bresnan or whatever the predecessor was. We have had expanded basic cable the whole time. The service is fine - we rarely see outages or get poor reception. We (I should say "I" because the account is in my name) don't get incessant offers to upgrade the cable, or add phone or DSL service - and you'd think they'd at least want me to switch to digital cable. We haven't so far for two reasons: 1. we underutilize enough channels already, with just the 70-some in our current package; and 2. because we hear so many complaints about digital cable. At some point I assume they'll make everyone switch to something digital, and then I expect to be adding to either this thread or something like it. We do get lots of mail offers from TDS (who supplies our phone service) asking us to please please please add DSL, but we just recycle those (keep the recycle bin outside the house, and they don't even cross our threshold). When the day comes when I have to choose DSL, we'll probably go with TDS because my brother-in-law works there.