I have a few questions regarding the job application process and I'm reading some contradicting things on the web (surprise!) so I thought I'd see if anyone here has any advice. The job I am applying for requires that an application be filled out and a résumé may be included as well. 1. They give the option of mailing, faxing or emailing the application. Is it safe to assume that email is the preferred way to receive applications these days? I've filled out the application using Adobe Acrobat. I'm definitely going to include my resume and write a cover letter too. Should I convert the cover letter and résumé to a PDF and send them 1 file (the cover letter, followed by the application, followed by my resume)? Or should the cover letter be written in the email with the application and resume attached as a PDF? 2. It's unclear to me whom I should be addressing in the cover letter. The application is to be sent to HR. I'm not writing to HR, right? The job description says the successful candidate will report to the "Program Manager", but there are two Program Managers in the office. Is, "Dear Program Manager" appropriate? 3. Is it OK to include personal information in the cover letter? I live in Illinois, but the job is in Wisconsin. I was thinking it would make sense to mention that my fiancée and I are originally from Wisconsin and are looking at moving back to be closer to our families. That way they have no qualms about interviewing an out-of-stater. 4. References. When I got my current job 5 years ago my references were my academic adviser (I had just graduated), a boss I had at an internship one year prior and a family friend. I would like to continue to use my academic adviser and two co-workers who are in supervisory positions slightly above me. Is it acceptable to just put, "references available upon request"? I don't want my current employers contacted as they do not know I'm job hunting. They don't ask for references on the required job application, but I usually put them on my résumé. Sorry, these questions all seem kind of basic, but I'm a firm believer in making the best first impression I can. Thanks!