I gotta love the hate for Charter, I did internet support there for a number of years and jumped ship before they outsourced all support to Manilla. As previous posters have stated they are run by people who don't have a clue and most of the staff at the time I was there was very knowledgable but there wasn't much you could do with the little means that we had. My service since I have quit has gotten worse and worse but after about and I'm not kidding 15 trouble calls the hd service seems to be working ok. Rumor has it Time Warner might be buying out my area as Charter is a sinking ship...