Retail stores who leave their staff hanging like that bug me. Where was ANYBODY? In other words, you ran into a lesser version of the mess that Sears Optical has totally built into their system (replies 1651, 1678). Employees aren't allowed to do anything except take orders, deliver, and do limited repairs. Managers can do more, but often need to fight with a division manager to advocate for a customer. If the manager and division manager are on the same page, they have to fight with the management at the lab. The answer to the issue would seem to be so clear. If the lab didn't send a pair of glasses that were right, the peon employee should be able to say, "OK, we'll send them back and give you a call when they're ready." That doesn't cover the weeks someone will be without glasses when that person really needs them, but at least it's a start. Anyway, to update, my glasses have arrived, but I won't be able to get to Sears Optical when they're open until Friday (I'll be nowhere near that city.) They'd mail the glasses to me or send them to another Sears Optical, but this situation obviously needs to be dealt with in person with employees who've been involved with the mess. I think I did ask the pertinent questions over the phone, though: Do the lenses stay in the frames when you clean them? Are the edges of the lenses polished? Do the screws match the frames, or are the frames hacked together? Hopefully, that avoids another situation where they pull the glasses out of the envelope and I have to refuse delivery--again. I didn't ask if the prescription was right. It's routine for them to check that, but I suppose I should call just to be sure. Toby, just a hint here. If a car with a busted window in the door has to be driven for any length of time before it's repaired, wide shrink wrap (available in a large roll at Menards for under $10) does wonders. You can keep weather out very effectively without using any tape--or at least without having tape touch the vehicle. You won't be able to open the door, but that's secondary. http://forum.brewerfan.net/images/smilies/smile.gif