Of course if you stand by the place where people need to go to resolve their issue, you’ll only hear people complaining about it. Nobody is going to head over to the ticket window to say, “mobile tickets worked just fine for me today.” I’m not sure your point? All I’m saying is numerous people have problems with mobile tickets. I didn’t say most, 90%, 50%, or even 10%. That was in a time where people had the choice to not have mobile tickets...now people who know it isn’t their thing will have to struggle with it whether they want to or not.