Add Sears Optical to that list. I bought a pair of glasses in August, 2007. They weren't right, and they were sent back to the lab in September. I had to delay sending them back for a week because the manager was on vacation. Nobody is authorized to handle warranty work except for her. New ones were delivered in October, 2007. When the employee took the glasses out of the envelope, one of the lenses flew across the room. He worked for half an hour to put it in the way it should be. In the process, he stabbed himself and drew blood. The lens still wasn't in right. After a couple months of the lens falling out, Sears finally hacked in a solution which detracted from the look of the frames. Also, the finish was rubbing off of the frames: they were changing color. Because I finally convinced them that giving up eyewear for several weeks was out of the question, instead of sending my glasses in to the lab, they sent new frames to Sears. In the process of waiting for them to decide to do that, there was another week's delay because the manager was filling in for a vacancy in Dallas. Again, nobody was authorized to handle warranty work. By the time the frames arrived, it was spring. The woman in the store tried to put my lenses into the frames. She ran into the same problem as the previous guy. The difference was that it took her over two hours to get the lens into the frames. As I watched her, she almost stabbed herself like the previous guy. The best part was when she brought over the photographer from across the way, who had previously worked at LensCrafters, to give it a try. The photographer had to give up when a customer complained, "We've been waiting 20 minutes to have our pictures taken!" I left with the same ugly hack on these frames as I had on my previous pair, but at least the frames were the right color. By June, the manager said she could order me new glasses and that I could keep the old pair while new ones were ordered. That was an improvement. Again, a week of vacation on the manager's part came into play. This pair arrived in September. The lenses weren't polished as ordered, so I refused to take delivery. That's where we sit right now. The manager says she has to work with the division manager. During some of this, Sears changed division managers, and the new one didn't want to honor the decision of the previous person. According to the new DM, I'm out of the warranty period. Out of warranty? The glasses have never, ever been right. In the meantime, I bought a pair of glasses from another vender, so now it's just the issue of getting my money's worth or my money back. I'm going to have to tell them that if I were to take them to court over a few hundred dollars, a judge would think they're looking awfully silly for simply not making things right.