Ok, this will probably be a long rant. No one will probably really care about it or read it, but it will be cathartic for me. So here it goes: I purchased a Toshiba laptop a couple of years ago. From the start I had issues with it. However, even though I had a one year warranty, I ignored them and just lived with the issues because I didn't want' to go through the nightmare of having to send the computer to who knows where and waiting who knows how long to get it back. The issue kept getting worse. 3 or 4 weeks ago I tried to install some tax software and could not do it. I also could not install updates to adobe or anything else. I ran virus scans from various programs and none of that helped. Finally I decided to just wipe out every thing and restore the factory settings. Pretty much everything on the laptop came EOM and so I did not have any disks, but through research I found that there is a partition on the hard drive that I can use to reset my laptop back to it's factory settings. So I carefully backed up everything and started the process. Not long into the process I got an error and could go no further. So I now had this "useless" computer. I called Toshiba and explained the problem. They told me I needed a new hard drive and recovery disks. The hard drive cost me $130 and the disks cost $30. The hard drive came the next day with no shipping costs, the disks never came (I ordered them on the 7th and the tracking just stopped on the 9th). I called DHL and USPS (DHL first handled the shipping and then gave it to USPS in Des Plains, IL according to the tracking information). USPS said they never received it and DHL said they gave it to USPS. Wonderful. So, I called Toshiba back and told them that I never got the disks. They told me to call USPS. I told them I already did and after a lot of back and forth with them trying to convince them that the shipment was lost they finally agreed to send me knew disks at no cost. Meanwhile I have the new hard drive with a 15 day return policy and my window for this is running out. I call Toshiba Direct (from whom I ordered the Hard Drive) to explain the situation and they issued me a product return that they said I could choose not to use but it would give me an extra 15 days. My disks (3 of them) finally arrive yesterday. Everything on the disks seemed to install correctly, but then once the laptop began the recovery process it got to 3% and gave me an error code. I looked up the code on the internet and it gave me several different possibilities as to why I was getting the error - from bad CD to bad hard drive or memory. Here is the part that really bothers me. I brought my laptop to work today and I called the Toshiba tech support number that is on the disks. I explain the situation to the person and give him the error code. He immediately tells me that its a hard drive issue. I tell him that I just installed a new hard drive that I got from Toshiba, but he continues to insist it's a hard drive issue and wants to connect me to Toshiba Direct (to probably sell me another hard drive). Not wanting to go through all of that, I argue with him that it most likely is not the hard drive and insists that it is and tells me to Google it and I'll see. We debate back and forth for a while and he then puts me on hold for a few minutes. He then comes back and says he was wrong and that its my memory that is the problem. Well, now I don't believe he has any idea what he is talking about and that he's just looking up all this stuff on the internet (he's clearly operating from a call center overseas). He transfers me to Toshiba Direct and they are not open yet, so I hang up frustrated. We have an IT person that comes in to our work every other week. Today happens to be the day he is in. I explain the situation to him and tell him the last thing Toshiba told me was that it's a memory issue. He opens the back of my laptop (where the memory is located) and there are two "memory sticks" (not sure what the actual name of these are). Both are 2G. He tells me I don't need both of them to do the set up process and suggests that I take one out and try to run the process again. If that works then I will know there is a problem with the memory stick that I took out. Sure enough I run the set up and it works and I have my laptop back! Now I just need to replace the 2G memory stick that I removed. While I'm overjoyed to have my laptop back, I'm ticked at Toshiba for not being able to (or not being willing to) tell me about trying this "fix". I'm now wondering if I even needed to purchase the new hard drive in the first place. Seems to me that Toshiba just tries to suggest fixes that will cause me to buy expensive parts from them. I'm also really surprised that none of the "fixes" that I read on the internet mentioned this.