So this is the situation I am in, and I'm not sure how to proceed... so I'm hoping someone has some advice for me. So a while ago I took a couple signed canvas into a store to get framed. I had done business with this store owner a number of times in the past and had a good relationship with him. For the first few months after I dropped the canvases off, I would stop into the store and he would say "Hey... I apologize. I have to sharpen the blades on my saw. I'll try to do that this weekend and give you a call when your canvases are done." And I was patient with him because he'd framed other things for me and I had bought numerous things from him. After about a year of this, I finally told him that if he wasn't going to get to my canvases in the next week, I wanted them back and a refund. He told me that he would get them done for me to pick up that week. So I stopped in that Friday and he had one of them complete for me, but when I asked about the other one, he claimed that I had taken it back to get more autographs on it. I told him that wasn't the case, and he said he would do some more looking. That was about 6 months ago. I was patient with him again for a couple months, but for the last 4ish months I've started to get frustrated. He has stopped returning my calls. He doesn't return my emails. I have stopped into the store many times, but he has never been around. I ask the person working to leave him a message to call me, but he never does. So last week I stopped in, and made the person working call him... and he actually answered for her. He still claimed that I had taken it back, but asked the gal working to give me his card and have me email him to discuss this. She gave me the card, and it's the same email I've tried to email him before without a reply. So Saturday morning, I emailed him again... and still have not heard back. Any recommendations on how to handle this situation? I would just keep stopping in, but the store is out of my way... but I'm thinking that's probably the best bet. When I was explaining the situation to the gal working the store, she surprisingly recommended that I should contact the authorities. But I'm thinking that's not going to help matters much. I don't know how to proceed!