I can only speak from personal observation, day in and day out for the past six years. While the examples you sighted above are correct, the notion that the technology can pinpoint the house number or building number occurred in 4 of 519 911 hangup calls that I responded to. Yes, I researched them all. Often times, the computers and GPS "think" they have an address narrowed down as 123 Flickaflacka Lane, only to respond and find out that there is a 121 Flickaflacka Lane and a 125 Flickaflacka lane. Now what? Go pounding on all the doors of the neighborhood? No, that doesn't happen. Again, the Madison Police Department's policy was to NOT SEND a police officer to a 911 hangup call from a cell phone unless it could be absolutely verified that an emergency was occurring. Even further, we don't know the exact detail of coordinates given, and as detailed above, near 95% of the time, it can not even be wittled down to within a 4 block radius, a true needle in a haystack. Emergency services call takers and dispatchers are required to make critical judgments under very tight timelines for the purpose of quickly determining whether a particular situation requires a response and if so, the nature and the necessary personnel and equipment. The commitment of emergency services resources in situations that do not warrant them can diminish the availability of these resources for other emergency needs. It seems the dispatcher WAS PRUDENT in utilizing her professional judgment and training in an effort to ascertain what would be an appropriate response. In that response, she had to answer other 911 calls and placed the task in a queue, in a prudent manner to call back at a later time when available to do so. Whether a computer system error deleted the task from a queue, she never got around to it, shift change, or a variety of reasons why a call back was never attempted has yet to be determined. However, I can say with a great deal of certainty that a lawsuit will not be successful and will be quite frivilous.