Time Warner Cable. My dad needed to have his cable box replaced. Before the techie left, we noticed that he wasn't getting all the channels he was supposed to get. The techie said to call the 800 number and the office would straighten it out, which seemed fine at the time. So the guy left, and we called the office. The dude in the office rebooted the receiver, and the channels still didn't appear. He said that another techie would have to come out. Of course, I was displeased because a techie had just left. When I tried to ask the phone dude which packages were on record for the account and which channels my dad was entitled to, he wouldn't check. He just kept saying that we'd have to wait for another techie. And he kept calling me "SIR," often several times in the same sentence. I captialized SIR because that's exactly the tone of voice he used; it was like what you'd hear in movies about the military. The next day, the new techie came out. He said that this wasn't a home visit issue and that the office should have taken care of it. He called the office for us and got the issues fixed. It was a matter of two packages not being activated. Looking back, the first techie should have made sure that all of the channels were working, especially since we noticed the problem while he was still there. It was the idiot in the office who really dropped the ball, though.