Okay, now for what bugs me about work and leave. Some of you already know I'm a librarian at a state agency. There are 7 of us in public services, providing coverage at the reference and circulation desks. These have to be staffed whenever the library is open (54-70 hours per week). We have student employees too (I handle most of that), but for safety's sake we strive to always have a "grownup" employee on duty. One of the colleagues misses a lot of time. It is never for frivolous reasons. Her family has a heartbreaking history of mostly medical misfortune, going back literally decades, and those problems are usually the reason behind the absences. She is very good at her work, and reliable as a colleague when she is present. But when she is absent (which since it's due to one health issue or another, tends to be unpredictable), it really wreaks havoc with the rest of us. It's gotten so when she offers to cover a particular shift or take on a time sensitive project, I find myself thinking "welp, I wonder if she'll actually be able to carry it out." I feel guilty when I have those thoughts. A few years ago, when she got a merit raise (now that Wisconsin agencies are in a mode where raises are few and far between), I was surprised by how hard I took it. I suspect the person who supervised her at the time did it in part out of acknowledgment of her family's medical burdens - and again, when she's available to do it, her work is excellent - but I can't think of a time in my career when I felt more resentful. My operation is staffed more hours per week than any other in my agency, and I put in a lot of effort to make sure my desk is consistently and competently staffed (which with a constantly changing cast of 18 to 20-something college students is no small feat). I know what I should do is count my blessings all the time that I haven't had home life experiences like she's had, but sometimes I wonder why I'm putting in the effort and whether anyone actually values it. Another work attendance "bug": I employ 5-10 college students at a time (depending on the time of year) to staff the circulation desk. One student this fall has missed a lot of time - also for legit medical reasons, and never without any notice - but every absence means I have to scramble to find coverage, generally abruptly. At mid-semester, he mentioned to me that he is a client of the campus disability services center and has a credential (not the right word but I don't know what is) that he can show to faculty saying that he needs accommodation for frequent absences from class. He gave no indication that the same allowance applies to a campus job. Had he informed me of this at hiring time, I would have suggested he work in a department with a less time-sensitive schedule than mine requires. (The students do employment forms, where this would be disclosed, with HR staff in our building, so I wouldn't have been present if he had disclosed, and I'm assuming HR would have told me if he had.) I'd like to think I have some standing to suggest that we assign him fewer front desk hours in the spring, and more behind the scenes hours that don't require a strict schedule. To my mind, that would seem like the best way to accommodate his variable availability. But he also seems like the type to get super defensive about anything that could be interpreted as critical, and I'd like to not get swept into or even threatened with ADA-type litigation. It'll be about a month before I have to set the schedule for next semester, so I don't have to decide immediately, but I'm not sure how to approach it. I'm usually pretty confident in my ability to interact with my employees, but I'm stumped with this person. Anyway, it's gotten so as his shifts approach, I find myself wondering (fairly or otherwise) whether he's actually going to be able to show up. It is bugging me.