Our 20 game fan's choice pack got much worse this year than last as well. I wouldn't have a problem with it as much if I was told the honest truth by my ticket rep. As I renewed my seats, he assured me that I was how soon your full payment was received for the 20 game pack, that your actual seat location was reserved. By Jan, all 4 of our seats were completely paid off, so I figured that we would have even better locations than last year. Alas, when I called in mid Feburary, and asked my rep if he could give me some of my seat locations, I was told "Pre-set game packs get better seats than your fan's choice. I won't know where your exact seats will be until most of the other 20 game packs have been sold." I was very unhappy with this answer and let him know it. His response was "you have to realize that we needed to secure as much of your payment as possible, and I guess I just didn't understand how the seat locations were being assigned this year." not even an apology, just a tough luck and I needed your account paid off so I kind of stuck you with a 'non-truth'. Needless to say, I will no longer be dealing with that rep. I have spoken to several other fans who get great service from their agents, and I think that I just got the short end of the stick with the one who originally answered the phone when I first ordered my season ticket packs a few years ago. I won't stop buying season packs, I just won't use the same agent anymore.