I have heard plenty of horror stories about direct TV as well. Basically whichever path you have gone stick with it because anytime a technician has to come to your house or your bill has to be modified in some way you have a high chance of something bad happening with either of them. I had a friend who just hated direct TV, constantly locked up on him, bad connections on some channels, extra charges to get NFL network in HD, they wanted to charge him $200 to have a tech come in and hook up a 2nd TV etc. He switched to TWC and said it was nothing but a headache as well. I have TWC right now and while they can be annoying sometimes I can't imagine changing. Stick with the status quo is my advice!