You know not everyone is like you (or most people) and not everyone has a smart phone. Maybe they can’t afford a smart phone or maybe they have no use for one so they don’t spend hundreds a year just to have one. I can’t imagine not having a smart phone and being able to use e-tickets...but I’m one blob of millions in this country, not all of us blobs are the same. Bolded part is unnecessary snark but anyway...this person without a smart phone is going to games by themselves, or in a group where no one has a smart phone and has NO means of getting in the building with an e-ticket and despite knowing this is the policy for months in advance and that the team's (and all live events) been trending this way for years? It's on them at this point...and FWIW...you don't need to spend hundreds on them, I don't. Gobs of used phones for sale in a million places and discount plans...or, even more simply, a friend with a phone. I have a hard time believing this person even exists in any significant number this season with all the hoops you'd have to go through to just to get a ticket and be aware of pods, masking, etc. All that said, if you walk up to the window I am betting they don't tell you that you're out of luck. I’m not being snarky, literally just saying not everyone is like you. Try to look at it from someone else’s viewpoint. They have to cater to a lot of people. Some of those reasons are legitimate, some just like to be difficult, and some may just be lazy. Regardless, those people spend money and they must cater to them to get that money. It doesn’t take a large number of people over 162+ games to make a difference to the bottom line. Even 0.01% is 30k people out of 3mil. Selling an extra 30k tickets, heck 5k is a big deal. 5k more through the turnstiles is big. 99.9% of people will figure out e-tickets, the other will go up the ticket window for help. The fact people still walk up and buy tickets at the window in 2021 makes me believe e-tickets is difficult to more people than I would think.