HELP! ebay advice needed..

[patrickgpe]

All right I never had a problem selling something on ebay until now so i want to go into the vast knowledge of this site for help before i issue a refund.

 

i sold 2 tickets for tomorrow game on monday and mailed it priority on tuesday morning. I offered to leave them at will call but he preferred them to be shipped. When he paid he mailed me an address that was different than the paypal address. Without thinking too much of it, i used the address in his paypal account and sent the tickets. Of course he never received. I know i have to issue him a refund because he didn't get the tickets he ordered. Is there any recourse i have with paypal or ebay though to make up for my losses?

[bball123h2]

If you used a CC to order from the Brewers, there is a chance they could void the old tickets and issue you new ones, which could then be left at will call.

[patrickgpe]

nope, they are season tickets under my friend's dad season ticket package.

[PeaveyFury]

Don't most sellers have a policy that they'll only ship to a confirmed address listed on Paypal? If he didn't update his address there or whatever, I don't see why that should be your fault.

[bball123h2]

If they are season tix you definitely can have them reprinted.

[temke]

isnt it the buyer's responsibility to have the correct address on paypal? especially if they pay with paypal

[berniebrewer4life]

If they are season tix you definitely can have them reprinted.

Yea, i would just call the ticket office and have them reprint them, and leave em at will call. i've done that before when i lost some of my season tickets.

[1992casey]

Definitely try to do the reprint. As a gesture of good will, you might want to offer the guy a little bit of money back to accommodate his inconvenience. If he's changed plans and can't use the tickets, you can try offering them to the second highest bidder.

[JoeHova]

isnt it the buyer's responsibility to have the correct address on paypal? especially if they pay with paypal

 

 

but what if he was out of town or something or the tickets were for somebody else? I don't see why you couldn't ask for them to be shipped wherever you wanted once you paid for them.

[1992casey]

It's up to the seller to decide whether or not s/he wants to send items to an alternate address.

[gbpacker40]

If it is a confirmed paypal address, your fine and dont have to issue a refund at all. If its not and his ebay is different, you may have problems if you dont refund him. Id try what the others said and see if you can contact the ticket office and work something out before the game. Otherwise, like I said it will probably have to be refunded or you may face a suspension of your ebay account.

[patrickgpe]

well the tickets were sent to his job and he went there last night and the tickets were there, so it all turned out well in the end. i learned not to sell to an unconfirmed address for future sales.