No apology necessary, Blancofan. That was one miserable night. Once things settle down, I would file a complaint with both the gas company and the state PSC. You have, at least, three separate complaints - the long wait for the emergency, the driver's complete lack of professionalism, and the overcharge on the bill. The long wait for an emergency is a frightening prospect that especially needs to be brought to the forefront, with a few other notable gas leaks fresh in the mind (Oconomowoc immediately comes to mind). Good luck!!