Yesterday, I had new DirecTV equipment installed (an upgraded dish and two new receivers). When the installer left: Each remote controlled each receiver simultaneously. In other words, if you changed channels on one receiver, the channel would change on the other.The aspect ratio setting in the receivers didn't match the aspect ratio of the TVs.The HD channels weren't set to display in the program guide.As far as the remote, we knew it was wonky when he left, but I didn't know how wonky it actually was. He told me that I stood a better chance of getting it to work than he did. I discovered the other stuff later. Well, I fixed all this, and it wasn't very hard for me. But if it wasn't hard for me, it certainly shouldn't have been hard for him. Most importantly, however, is that getting these settings right could be extremely hard for a lot of people. Plus, they could think they're watching HD when they're really not. Today, DirecTV called me with an automated survey. I usually hang up on those (or not answer at all), but this time I made sure to participate. And at the end, when the recording asked me if I wanted to talk to a real person, I did. I suppose I should go up on the roof and see what he did (or didn't do) up there.