You know not everyone is like you (or most people) and not everyone has a smart phone. Maybe they can’t afford a smart phone or maybe they have no use for one so they don’t spend hundreds a year just to have one. I can’t imagine not having a smart phone and being able to use e-tickets...but I’m one blob of millions in this country, not all of us blobs are the same. Bolded part is unnecessary snark but anyway...this person without a smart phone is going to games by themselves, or in a group where no one has a smart phone and has NO means of getting in the building with an e-ticket and despite knowing this is the policy for months in advance and that the team's (and all live events) been trending this way for years? It's on them at this point...and FWIW...you don't need to spend hundreds on them, I don't. Gobs of used phones for sale in a million places and discount plans...or, even more simply, a friend with a phone. I have a hard time believing this person even exists in any significant number this season with all the hoops you'd have to go through to just to get a ticket and be aware of pods, masking, etc. All that said, if you walk up to the window I am betting they don't tell you that you're out of luck.