I don't understand any of the ups and down terminology. I can attest to as a UPS driver is that the TWC phone/internet issues always happens to the same customers in the same clusters. If one business has an issue usually the whole street has the same issue, and its usually the same businesses time after time. I've delivered in Milwaukee, West Bend, Grafton, Cedarburg, Jackson, Slinger, Germantown, and Mequon/Thiensville.