From what I've seen/read, it's sort of an open question as to whether the 911 should/could have dispatched someone in time to have made much of a difference. (I don't know enough about the tech and dispatch issues to offer much insight there.) What is beyond dispute, however, is that the handling of this has been an absolute PR debacle for Dane County and the city. The call itself was only disclosed after The Isthmus broke the story, and, even then, the county official involved in overseeing 911 operations seemed offended that anyone would have the audacity to question how the call had been handled. What's more, when asked if the dispatcher in question had returned to his/her regular duties, he said yes -- when it turns out, in fact, that this person had been reassigned. Basically, he seems to be stonewalling. What makes this even worse is that we have had at least three notable unsolved murders over the past year. I think it's mainly just bad luck, but the police just don't seem to be making much progress on any of them.