it goes beyond that incident russ. that was just frosting on the cake. i totally understand what they did with this years opening day tickets...i just dont agree with the manner they handled it. my 07 opening day order was never processed, and nobody contacted me...after getting email confirmation that they received the order. they then tried to hijack me into buying 07 season tickets in order to process my opening day group order. this year was just a debacle...i wont go further than that. as i have said before, i just dont think the ticket office was ready for what happened over the past year. as for the season ticket requests, i think that is exactly how they do it. they will hold your seats if you are a renewal, but for new orders and fans choice, it sure seems like it is first come first serve. not entirely related, but a strange ticket office story involving fans choice: in 06 my group had a full season terrace package. in 07 we only got a 20 game fans choice. since we ordered late, i asked if we could get our old seat location for the 20 games. they said that they were not availabe...which i understood assuming they were held back for a full season order. oddly enough, when we got our tickets in the mail, 2 of the 20 games were the exact location we had for full tickets in 06.