My mother asked for some tech support for her PC, so off we went this afternoon. It turned out she had never installed a Windows update since getting the computer in January 2005 (thinking that they were Microsoft's attempts to sell her something). So it took a lot longer than I thought just to install SP 3 and download a browser newer than IE 6. Her original question was about the camera card slot in her CPU, which has a bent pin and so is not accepting her camera card. I brought cables and installed the clunky (old camera) Kodak software and showed her another way to get her photos onto the computer. After that was when she pointed out the new printer, still in the box, which she bought 3 months ago but hasn't taken out of the box yet because she wants to get her money's worth out of the last ink cartridge in her old printer. The new printer, of course, has camera card slots. I wish she had shown me that sooner.