I had DirecTV, and every. Single. Time. It rained, there were service issues. On top of that, after one year, the package went up almost 80% in price, and there are fees for everything. When I had a card go bad in one of the receivers, they tried to charge me for an entire receiver replacement and it took 3 months to sort it out. When I finally cancelled service with them (or tried to), I had multiple reps hang up on me when I mentioned I was trying to cancel service, refuse to transfer me, and try to over-charge me for things I had not received. I never did end up getting back the partial month credit I was promised would be mailed back to me, but I decided not to fight for it, because the headache of going after the $70 dollars was not worth it for the small amount of money. I've had several different service providers, and DirecTV is 5 times worse than any of them when it comes to Customer Service. The user interface is great on the Guide and Menu, and the price is fantastic when you're starting out, but I hope and pray if you go with them, you never ever have to interface with their customer support reps, because that is nothing short of a nightmare.