Best Buy. This weekend we are taking the HDTV plunge. But we also have to upgrade a few other things. Where we live in Arizona, Best Buy will not ship/deliver large items. So, the television set and tv stand that we have picked out we have to go get ourselves. Of course, neither will fit in our mid-sized SUV. The only way we can get them home is by renting a small moving truck one-way. Anyways, tonight, we stopped to get the AV receiver that I need to upgrade our system. My old one will not support HDMI or even component cables so the upgrade was necessary. I'm usually pretty good at haggling prices and I even had several examples of lower prices that I found online for the model that I wanted. However, the manager was a real nincompoop about the whole ordeal. He wouldn't let me haggle at all. When I complained that I've read that many people are able to do this, he kept giving me the run around. I finally got him to say, "It's usually up to . . . well, I can't do it." I interrupted, saying, "It's usually up to what?" His response: "It's usually up to the individual manager if they want to give a discount or not." So I blew up at him, although I kept my cool, saying, "So you're choosing not to give me a discount? Why is that?" He refused to respond and walked away saying, "I'm sorry, sir." Several people in that section of the store heard a good portion of the conversation and you could tell that their decision processes were also affected by it. Needless to say, I still bought the thing, because, as I said earlier, I had no choice since they wouldn't deliver it to my home. Luckily, I had some 10% off coupons and Rewards certificates that I could use to lower the price a bit. But still, I found the guy incredibly rude. I'll probably write a letter/email to customer service/corporate about the experience and how some managers will haggle and others will refuse and you're at the whim of the individual manager. Long story, I know. Tomorrow will be interesting, too. We get the truck and go to a different Phoenix area Best Buy to get the tv and stand that I've got on hold for me. I plan on seeing if I can can get some sort of discount to off-set the price of the moving truck since they won't deliver and I have to take care of it myself. Here's hoping I have a much more enjoyable experience!