Might get to be a long post, but hopefully can help. The charge for us was to pay the current billing cycle that elapsed, not a recurring charge. Also may be important that we are past our original 2 year agreement, at that point our rate went up. We called and agreed to 2 more years over the phone to get the bill back down. My wife apparently did some research online and had a plan before she called. She asked to cancel which they said we could not do. At a few points they offered deals to lower the bill to stay or lower the monthly penalty for leaving. She politely declined these options. Eventually she asked to be transferred to a manager. She explained we’ve been long time customers, but the change in programming was unacceptable. The manager still tried multiple times to work out deals or discounts. She continued to decline any resolution other than canceling. Eventually she got the cancellation. Just be persistent, but politely. Do not accept deals or cancellation fees. If they hold their ground ask to see a printed copy of the contract with your signature. If you agreed over the phone like us and they use that ask for a copy of the recording of that agreement. Absolute worst case scenario is you tell them you will take them to small claims court. There is almost no chance they would have a lawyer show up and you would win by default. I don’t think they will take it that far. We didn’t even get to the point of asking to see the signed contract. It did however take some persistence and declining about 20 different plans from them. They are going to say no at first. Just keep pressing the change in programming isn’t acceptable. They are trained to get money out of you, don’t give in.