OK, now that I'm at home I feel more at ease posting about HR. I'm not an HR employee, but because I oversee more student employees than anyone else in my building, I am particularly dependent on our HR staff, and at certain times of year feel somewhat like a de facto HR person. Unfortunately, unfilled vacancies have decimated our HR office over the last few years, to the point where only three "permanent" FTEs remain, along with one LTE (temporary help). Our agency has maybe 125 permanent staff, and hundreds of LTE and student staff, so it's not an ideal ratio. I know they're overwhelmed with obligations. I know that most if not all the rules they have to follow come from "above" (state or federal rules), so they aren't asking for a certain level of precision just for their entertainment. I have to enforce unpopular rules in my job too, and that part is no fun. Unfortunately, our HR office has a history (which, to be fair, predates the incumbent staff) of tweaking procedures without notifying all affected staff, then acting like we are in the wrong when we follow what we thought were current procedures. After several years of this I began (courteously) asking in late summer, well before our September hiring period, whether there are any procedural changes for the new school year - and it's often like pulling teeth to get an answer. I know I contribute a lot to their workload every September, and as such I want to get my hiring done each fall with as little hassle to HR as possible, yet I sense resistance when I ask what I can do to make things more manageable for them. (I know they are aware of my attempts. One employee distributed to other supervisors of students an employment form checklist that I created!) I think some of the issues in our HR office are personality-based. I have a good rapport with two of the four employees, but unfortunately the one whose help I need most often is not one of those two. The impression I get is that others have difficulty communicating with that person too. Complicating matters is that the supervisor for this office is often away, which I think is starting to wear on the front-line employees. I could go on at length about some of the UW's HR staff (for hiring students), with whom I must also work, but this is already looking more like it belongs in the "What's bugging you" thread. I'll summarize: I really do empathize with our HR staff and would never want to trade places with them, for a host of reasons. However, I don't think their workload, or the nature of their work, is an excuse for poor communication, particularly with colleagues who are trying to work with them. (I have to admit, I don't know that our HR office has a poor history of communicating with applicants. Of course, being a small state agency, we haven't exactly had many vacancies lately.) Finally, speaking as a hirer of student employees, I can't imagine not following up with everyone who responds to the job ads I place. I put a lot of effort into making sure everyone hears something from us, even if it's not good news - and in September, that involves literally dozens of emails. I really try not to burn bridges with any applicant, since I never know when a student is going to up and quit mid-semester. Maybe you can tell I didn't have the most productive day working with HR today. Sorry, everyone, but thanks for allowing one more vent in this thread.