Paul, I'm a fan of Directv, and currently have cable as I stated early. I do believe you have valid complaints. Here is how I would break down Directv. If you are going to be in your place for a long time, know how many boxes you need upfront, and know that it prob won't change, you can get a great deal with them and everything should be smoothe. If you have potential of moving in 2 years, getting more tvs (and then more recievers), or going in on the cheap side and upgrading later, Directv will nickel and dime you! They used to be so good at customer service, but now that they are big, they can be as shady as the cable companies. The product I get from Time Warner is not good, they offer less, and things seem to always have problems, but they always try to fix the problem at their cost, not mine. I guess I have to give them credit for that, but I really don't want to! If you have a plan and can stick to it with Directv, you should get a great product. As for the signal issue, I'd just lay it down for them. You set this up, it's not working correctly, you need to come fix this on your dime not mine. This is your problem and you are not offering the service that I'm paying $100 a month for! I think if you are firm, to the point, and don't lose your cool, and maybe have to get to the right manager, you can get them to take care of this.