Missing the whole point.... One, just write down what the policy is and be honest and consistent. Actually put it on the website where fans can find it.... that would be a good start. If refunds are an option, just say it. It's like a sleazy furniture store that has policy on oversized posters around the store that claim the price is what it is... no negotiations; but the real dealing is done out back. Two, fans shouldn't have to call and fill out forms for refunds. The game wasn't played and it wasn't rescheduled. Just put the money back on the credit card like many other teams in baseball. It happened the same way with the WIAA girls tournament.... just got $ back on the card. And three.., if all was good with the original policy, why did they switch policy (supposedly) a day later? And now that policy is no where to be found by maneuvering around the team website. Because of this backwards strategy, the team will make thousands from fans that either forget about their 2020 tickets or fail to use their tickets for 2021 tickets. I'm glad that you could handle that phone call and that you got your $ back. My personal opinion is that it's plain wrong how they are going about something that the average person would see as a simple transaction. 100% agree. The team as a whole is botching this. A buddy of mine had the same situation as mine, asked for a refund and got auto replies and sent to website. Not very consistent. I’ll gladly pay some money to see a game soon though!