I wouldn't bother the players before the game, they have bigger things on their mind. Especially after tonight. BHF. If I were you, I would do everything I could to put the fear of god in their eyes. You can't go in there like "excuse me sir, I ordered this, and got this" I would walk in guns blazing like "listen here jive turkey, you completley screwed up my order and if you don't fix it, I'm calling the Better Business Bureau." drop Jeff's sports as much as you can, tell em you post on Brewerfan.net and you plan on bad mouthing them about their business, and probably mention something about taking advantage of 1250am to get on the air and bad mouth their bad service. If you go in completely angry, as you seem you are, you will get results. However, don't let yourself get carried away and start shouting profanities or anything to over the top. I've found out with any type of customer service, 99% of the time, you can fight your way to what you deserve. You just gotta get tuff with these people. It doesn't hurt to have your reciept and bring all yer merch with you. On a side note BHF, you got Yount in the players lot?!?! Did he sign a lot? I have an in on getting a ball signed, so I'm jacked about that, but the players lot? Awesome!