We have two separate issues. One, the quality of Tom's reporting. Two, the way Tom conducts himself when interacting with the public. On the first point, I think that the quality of his articles are very poor. His analysis of the team and its players is generally poor and riddled with personal bias. I don't mean to suggest that he should be using advanced metrics but when he concludes that an offense averaging over 5.2 runs/game isn't doing anything special, there's a problem. As for his people skills, I can't begin to imagine acting that way while representing my employer. Yes, he has to deal with morons but often enough, he's the biggest troll on his own blog!