I can tell you that right now they are probably very busy. Yes, they should obviously be responding to customer questions, but it might take them a while to get orders shipped. And I am guessing their setup is actually similar to MilwaukeeShirtGuys, in that they actually don't print as orders come in but have an inventory of previously printed shirts. Sites like mine that let you choose from a variety of shirt colors are the ones that print as the orders come in. Its much less cost effective to do one offs, which is why its so rare with the exception of the crappy quality of Spreadshirt based sites like Milwaukee Mart. So I doubt their site was selling something they didn't already have in stock, however it may just take them a while to get everything shipped in the mail, not to mention the USPS slowing down too. All that being said, his site says he ships in 1-3 business days unless notification that he is out of town on his facebook page, so if you still haven't heard that the shirt shipped and haven't gotten a response I would file a dispute with Paypal. He will get a notice and you can then cancel the dispute if/when it is shipped. If it isn't shipped, you get the money back with no problems or extra work on your part.