Yeah, I'll definitely be taking up my carpet cleaning bill with the water softener company after I finally get it. It's a local company with a decent reputation, so hopefully they will give me some satisfaction. We are fortunate that the money isn't a big deal for us, since the carpeting cleaning bill shouldn't be too crazy...it's more just the principle of the whole thing. We spent a lot of money to buy and have the water softener installed. In retrospect, we might have been better off just renting it. The appliances we noticed looked fairly "beat up" when we moved into this place. I just didn't figure on replacing them more than one at a time. Oh well.