The issue hasn't been clarified or simplified. It was seemingly resolved, but the team continues to show old info (no refunds) on its site. My guess is that thousands of people still do not know about the refund and will be resigned to do what the old policy gives them options to do, or be forced to call the ticket office in search of a refund. The team could easily send money back via credit card to the fan for past games, but that isn't being done either. Are you personally effected by the perceived confusion? Seems like debating semantics to me. Most retailers, service providers, etc. will offer 'store credit', etc. first when things go bad or are returned, and if the customer asks, they'll give you your money back. Of course, the Brewers would prefer people who are baseball fans who bought tickets to baseball games to take a 'store credit' to allow the Brewers to give them tickets to other, future baseball games. For a lot of people, that's a perfectly acceptable ask. For those where it's not, they can pick up the phone, and by all accounts, get their money back. Did other teams handle it better? I'm sure some did. Did some handle it worse? I'd bet so as well. But unless people are legitimately unable to get their actual money back now two weeks after the policy was initially rolled out then changed, isn't the issue resolved? Arguing about the prominence of the location of a refund request form on the website, two weeks later, when you can pick up the phone seems odd to me.