Customer Service from a Doctor! So I have had been a customer of Shopko Eye Care in West Bend for around 4 years. (Evan longer history with Shopko) Last year, after an appointment to get new contacts the eye doctor recommened contacts made for astigmatism. (I have an astigmatism in one eye that keeps me vision a little blurred.) So we tried out a contact for it. After about a week, I really didn't notice a difference in my vision. So we decided on the Accuvue 2 Hydroclear (for comfort reasons). I ordered my contacts through Shopko. After they called and asked me to pick them up - I forgot for a while. About a month went by when I remembered. So I went to pick them up and they said "didn't you already pick them up?" Well, somewhere they lost the record that I had them still in an open order. In short, they made me feel as though I was stealing from them by requesting my order. In the end, they ended up giving me my order. (6 boxes of Hydroclear. 6.00 strength for both eyes) So this year I went to order my contacts again. I asked if I needed an appointment. I was told no because I had one last year. So they would just reorder my contacts. When I went and picked up my order (I didn't really look or pay attention at the time) I had received 6 boxes of Accuvue 2 - one at 6.00 strength and 1 at 6.50 strength. A completely different product and strength that I had been wearing! I went to return them and was told that was my prescription from last year. (So they must have messed up last year then) I didn't want these as I preferred the more comfortable Hydroclear. I had only used 1 pair so far. I wanted to return the 4 unopened boxes to get something else. (Likely the Hydroclear) Well they weren't too happy with me. (What did I do!?!?) Anyways, I asked to make an appointment to see the eye doctor again. I don't see as well as I would like. So my vision has either gotten worse in the past year, my astigmatism is bothering me more, or I did need the upgraded lenses. But any of the 3 scenarios where possible. They had already max billed my insurance for my contacts. So I would have to pay for the appointment. I said that was fine - I just wanted to make sure I was in the right contact. I returned the contacts...and they were not sure how to handle a return when I needed a different product. (Insurance kinda makes that messy) Well, I get in to see the doctor and this is how our conversation went...(I haven't said a thing yet) Doctor: We put you in these contacts last year because that was your prescription. Me: Well, I am just not seeing quite as well as I would like to... Doctor: (Cutting me off) You might never see as well as you like to! But this is what helped you see the best. Me: Well, last year I tried an astigmatism contact. I thought maybe my astigmatism is bothering me more... Doctor: (Getting upset) Look, I don't let anyone tell me how to fit my lenses. You got a prescription from last year and....(rambling on) My jaw was just on the floor at this point. I was back in the chair in his office already as he was sitting there yelling at me. I just stood up and said "I'll just take my business elsewhere" - to which he quickly replied "Good - go ahead" I walked out without another word. That was about 15 minutes ago. All I wanted was to see a better. Talk about failing as a Doctor.